FAQ
Frequently asked questions from visitors are answered here.
If you have further questions, you are also welcome to contact our visitors' office: 0251-5907201 or e-mail besucherbuero@lwl.org
Answer:
The museum is open Tuesdays to Sundays from 10 am to 6 pm. On the 2nd Friday of the month, the museum is open from 10 am to midnight and admission is free from 6 pm. The museum is open on public holidays. The museum is closed on 24 December, 25 December and 31 December.
Answer:
Admission to the museum's collection costs 9 euros for adults, reduced admission is 4.50 euros. Different prices apply for special exhibitions.
Those entitled to a discount are recipients of current benefits in accordance with the German Social Security Codes II and XII, students up to the age of 30 (on presentation of a valid student ID), trainees, volunteers, people with a degree of disability of 50% or more (if necessary, the accompanying person is free on presentation of proof). Persons up to and including the age of 17 have free admission.
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In the online shop you can pay with giropay, Amazon Pay, SEPA bank transfer, Mastercard, Visa Card, prepayment by bank transfer and iDEAL.
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Tickets can be purchased at the ticket office in the museum or online via the ticket shop on the website. It is not possible to reserve tickets.
Purchased tickets can be cancelled at the ticket office on the same day before entering the exhibition rooms. For online tickets, you can contact the visitors' office directly.
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As the museum has a large number of exhibition rooms, it is recommended to plan 90 minutes for a visit.
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There is something for everyone at the museum. On the first Thursday of every month, it is possible to explore the museum with a pushchair during our tour called Elternzeit. At weekends, the art education centre offers creative workshops for children aged between 2 and 14. Various topics are offered together with museum educators.
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Guided tours and workshops can be booked from Tuesdays to Fridays via the visitors' office (0251 5907-201 or besucherbuero@lwl.org). At weekends, the ticket office will be happy to take your enquiries and pass them on to the visitors' office.
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The Mediaguide app offers various tours of the museum. Users can download the app and access the functions directly on site.
In addition, detailed information on the exhibited works of art can be called up, such as historical background or artist biographies.
The tours are available in German and English.
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The exhibition texts are in German and English.
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Yes, the access is called LWL-Gast. The password is: LWL-Free-2019#
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Yes, the visit is barrier-free. Wheelchairs can also be borrowed from the ticket desk in the foyer.
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Yes, there are small portable museum chairs that can be used as walking aids or stools in the exhibitions.
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Smaller handbags or bum bags can be taken into the exhibition rooms. Larger items of luggage or bags must be stowed in the lockers or handed in at the cloakroom.
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Yes, on the first Thursday of every month it is even possible to take part in a guided tour of the museum with a children's push chair called Elternzeit.
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For private purposes it is permitted to take photos without flash or tripod in the collection of the LWL Museum of Art and Culture.
Special rules apply to special exhibitions with loans.
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There are lockers that can be locked with a one euro deposit.
The free cloakroom is only staffed on certain occasions.
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This is not possible. Certainly, guide dogs and therapeutic assistance dogs are permitted.
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Eating and drinking is not permitted in the exhibition rooms. You can leave the exhibition rooms at any time for a break and then continue your tour.
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The museum restaurant LUX is directly accessible from the foyer. There are other cafés and restaurants within walking distance.
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The Walther König bookshop in the museum foyer offers a wide range of art and cultural history literature as well as postcards and small gifts in addition to the current museum catalogues. The shop is open Tuesdays to Sundays from 10 am to 6 pm.
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From Münster main station, you can take bus lines 1, 2, 4, 9, 10, 11, 12, 14 and 22 and get off at the Domplatz stop. From the Aegidiimarkt/LWL-Museum stop, return to the main railway station.
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The museum offers bicycle racks and a charging station for e-bikes in the old building. The car park under the Aegidiimarkt is 100 metres from the museum entrance.
For bus groups, there is a drop-off point at Aegidiimarkt and the bus car park is on Schlossplatz.
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You can ask at the ticket desk or in the visitors' office whether anything has been deposited in the lost property box.